How are FTP feeds processed?

FTP feeds are processed immediately upon receipt. Generally, it takes a few minutes for the feed to be processed, ingested into our system, and distributed to our servers.

A "full" or "sync" feed will replace any existing product data currently in our system. That is, new products in the feed will be added, products that are no longer in the feed will be removed, and products with changes will be updated.

A "delta" feed only updates those products or variations sent in the feed. All information about the product or variation should be sent, even if only a subset is updated.

We will automatically fail ingestion attempts that would remove many products (currently defined as 50% of catalog). To override this behavior, send the catalog with the filename keywords forcedelta or forcesync.

❗️

Caution

Both forcedelta and forcesync are powerful tools intended for manual use under specific circumstances. Including these keywords in a catalog file can bypass certain safeguards designed to protect the integrity of your product catalog.

For example, both of these operations ignore the 50% safeguard, which prevents a sync from overwriting an existing catalog. If used carelessly, you could accidentally delete more than half of your products. If a significant number of products are unintentionally removed, it could affect the availability of items for customers, leading to a poor user experience and potential loss of sales.

If you wish to use these keywords, we recommend you first reach out to your Customer Success Manager to discuss your specific needs before proceeding.